Sandbox Manual Cancellations

Simulate a payout that is cancelled and refunded on your customer’s request

A manual cancellation happens when your customer asks for a payout to be cancelled, and the sender is refunded. Use these suffixes on the external account a quote pays out to. They work the same way as the quote destination test patterns.

Suffix	Behavior
006	Cancelled after completion — the payment completes, then about two minutes later the sender is refunded
008	Cancelled while processing — the sender is refunded about a minute after execution, then the payment completes about two minutes later

In both cases the refund has reason: USER_CANCELLATION, and the transaction status stays COMPLETED. Check the transaction’s refund object to see that the sender got the money back.

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Webhook order

006 — cancelled after completion:

1. OUTGOING_PAYMENT.PENDING
2. OUTGOING_PAYMENT.PROCESSING
3. OUTGOING_PAYMENT.COMPLETED
4. OUTGOING_PAYMENT.REFUND_PENDING
5. OUTGOING_PAYMENT.REFUND_COMPLETED

008 — cancelled while processing:

1. OUTGOING_PAYMENT.PENDING
2. OUTGOING_PAYMENT.PROCESSING
3. OUTGOING_PAYMENT.REFUND_PENDING
4. OUTGOING_PAYMENT.REFUND_COMPLETED
5. OUTGOING_PAYMENT.COMPLETED

With 008, OUTGOING_PAYMENT.COMPLETED arrives after the refund settles. This means the payout was delivered even though the sender was refunded. See the Manual Cancellation flow in Transaction Lifecycle.